Parent, Teacher, and Treatment Professional Email Communication
The Selective Mutism Anxiety Research and Treatment Center (SMart Center) uses email correspondence as a method of communication with parents, teachers, and treatment professionals involved in the direct treatment of a specific named child in the event that telephone communication is not suitable due to time differences, difficult schedules, etc. When appropriate, our office staff uses email to schedule and confirm appointments, provide billing related documents, and answer questions regarding treatment and office policy.
Email is not an appropriate communication tool when a parent requires an immediate response or when the requested response is highly sensitive and/or complex in nature. Sensitive electronic information such as S-CAT® Program Comprehensive Treatment Plans are sent to families through a secure file-sharing service.
While the SMart Center understands the need for email correspondence under the appropriate circumstances, the SMart Center cautions that due to the nature of the technology involved and the public character of the SMart Center’s business, email may be less private than users may anticipate or desire. Consequently, the SMart Center cannot guarantee the confidentiality of email communication.
Should a parent, teacher, or treatment professional wish to engage in email communication with our office or professional staff, the SMart Center requires that the parent of a child/teen being treated at the SMart Center review the waiver set forth below and respond as the family feels is appropriate. Our office and professional staff will be authorized to respond to email requests from the identified email address(es) and names of individuals/institutions documented only if the parent(s) approve of this mode of communication.