BEC Service Request Form

Please complete the below form so we can proceed with scheduling your service.

Physical Site

Customer Type *

Building Owner/Engineer

Tenant

Suite Specific *

Yes

No

System Type *

Building Name *

Suite Number *

Suite Name *

Address *

City *

State *

Zip *

Contact Name *

Contact Email *

Mobile Phone Phone *

Text Messages *

Yes

No

By selecting "Yes" to the above, I have reviewed the Communication Consent Form, Privacy Policy, SMS Terms and Conditions, and Terms and Conditions and agree to receive communications via text message and email about the status of the service request. Communication will come from 1-844-423-2669 and/or service@becinc.net. By calling or texting 1-844-423-2669, Customers agree to receive text messages, If you no longer wish to receive text messages, you may opt-out at any time by replying "STOP"

Billing Information

Billing Address Same as Above

Building Name *

Address *

City *

State *

Zip *

Name on Card *

Credit Card Type *

Credit Card Number *

CSV Code *

Expiration Date (mm/yy) *

Purchase Order *

AP Contact *

AP Contact Email *

AP Contact Phone *

Description of Problem *

Photo of Panel/Issue *

When to Schedule? *

ASAP

Sometime This Week

Next Week

Other Other

Terms and Conditions

Cancellation Policy: Rescheduling or cancelling an appointment with less than 24 hours written notice will result in a three-hour minimum charge per the originally scheduled time and day.

Labor: Service rates effective April 16th, 2023. Our standard service requires that you call Monday through Friday between the hours of 7:30 A.M. and 4:30 P.M. Our normal response time is the next working day. Our response time on emergency service calls is usually within 4 hours. A standard service call will require a labor minimum of three hours. BEC does not charge for travel or fuel surcharges. All work beyond the three hour minimum will be charged in half hour increments. Work performed between 6:00 A.M. and 3:00 P.M, Monday through Friday, excluding holidays shall be billable at Standard Hours Rates. Any service performed between the hours of 3:01 P.M. and 7:29 A.M. shall be subject to Non-Standard Hours Rates.

Service Rates (subject to 3 hour minimum):

Standard Hours Rate - $525.00 for first three hours, no travel sur-charges. Each additional hour, billed in half hour increments $175.00/hour.

Non-Standard Hours Rate - $825.00 for first three hours, no travel sur-charges. Each additional hour, billed in half hour increments $275.00/hour.

Statutory Holidays 2024:

Holiday or Non-Scheduled Work Day			Date Observed in 2024
New Year’s Day			Monday, January 1
Memorial Day			Monday, May 27
Independence Day			Thursday, July 4
Labor Day			Monday, September 2
Veterans' Day (Observed)			Monday, November 11
Thanksgiving Day			Thursday, November 28
Day after Thanksgiving			Friday, November 29
Christmas Day			Wednesday, December 25

Programming Only Rates: Available upon request. Contact service@becinc.net.

Material: List price plus all applicable taxes.

Warranty: Any issue covered under warranty will not be invoiced.

Payment: Due upon receipt. BEC accepts check, all major credit cards, and ACH.

I agree to the above terms and conditions. *

Agree

Signature *

clear

Name *

*